Location:  Keen HQ
Manager:  Director of Operations

Keen Decision Systems is a SaaS company based in Durham, NC that helps marketing executives make better, faster, more profitable marketing investment decisions, by accurately measuring and modeling financial impact across all marketing channels (digital, traditional media and in-store).

Job Description

Keen is looking for a talented, ambitious, results oriented individual that is committed to the success of our clients. In this role you will help our customers leverage a predictive analytics application to support key business insights and decisions. You will oversee onboarding, training, support, and help strategically drive the relationship and client’s use of the application forward. You’ll know you’ve achieved success when your clients are fully leveraging our software to achieve their future-focused business goals.

Responsibilities

  • Educate marketing leaders and their brand executives on the unique metrics and methodology that fuels Keen’s SaaS application, MIDA
  • Establish strong relationship with key client contacts to create trust and guide users through the application to support business objectives
  • Manage and coordinate timing of client software update, including future planning schedules
  • Gain fundamental understanding of MIDA technology and be able to train customers on the Happy Path, as well as how to answer and support their nuanced questions
  • Work with customers to understand the application to increase product adoption and engagement across client organization
  • Drive Keen’s SaaS revenue growth by creating exceptional client satisfaction and retention
  • Participate in continual feedback loops between Sales and Product teams to advocate for the voice of the customer
  • Establish and maintain close relationships with marketing teams and their agency partners
  • Identify risks preventing customers from meeting objectives and work closely with the Account Management team to mitigate and solve
  • Cultivate a domain knowledge of Keen’s decision analysis technology to collaborate on best practices and training programs
  • When appropriate, present additional solutions from Keen’s product offerings to meet client needs
  • Support Account Management team with client facing Quarterly Business Reviews

Qualifications

  • Bachelor’s degree
  • Minimum of 3-5 years in either account management, project management, marketing consulting, or software sales experience
  • Success working in previous cross-functional role
  • Must have experience working with long-standing client engagements
  • Ability to think strategically with strong attention to details
  • Demonstrated ability to manage multiple projects in fast-paced environment
  • Proven analytical and problem-solving abilities
  • Outstanding communication and presentation skills (in writing and in person)
  • Experience with productivity software a plus (Slack, Flow, ZenDesk, Harvest, Salesforce)
  • Passion for collaborating and strategizing with others as a vehicle to improve client experience

To apply, please submit resumes to info@keends.com