The future of marketing technology

Updated on December 2, 2024
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Every day, new tools and marketing technology trends promise to revolutionize campaigns. At the same time, customer expectations are growing, and the pressure to deliver measurable results is higher than ever. It’s easy to feel overwhelmed trying to keep up, let alone stay ahead.

For marketers, the challenge isn’t just adopting the latest MarTech—it’s knowing which ones can engage your target audience, optimize campaigns, and prove your ROI. Without the right marketing tools and strategies, it can feel like you’re always a step behind.

Here’s everything you need to:

  • Explore the trends shaping the future of marketing technology
  • Build a strategy that works now and in the years to come
  • Get buy-in for powerful AI-driven MarTech tools
  • Take control of your marketing future

Marketing technology is advancing at breakneck speed. But how do you figure out what’s actually worth your time? Let’s take a look. 

Artificial Intelligence (AI) is no longer just for big companies with massive budgets—it’s becoming a must-have for brands of all sizes. AI-powered tools can predict consumer behavior, personalize campaigns, and help you make real-time data-driven marketing decisions.

  • Why it matters: AI helps you cut through the noise and focus on what works based on data. No more relying on your marketing intuition and wasting money on campaigns that don’t deliver. MMM platforms like Keen use AI to analyze vast datasets, revealing high-performing channels and predicting outcomes of budget reallocations. 
  • What to do now: Start small. Use AI to tackle one specific challenge, like optimizing ad spend or personalizing email campaigns. Once you see the results, expand its role in your strategy.

Keep learning: How to use AI in media planning

2. The rise of customer data platforms (CDPs)

Have you ever felt like your customer data is scattered all over the place? That’s where CDPs come in. They bring all your data—website visits, email clicks, in-store purchases—into one place so you can see the full picture.

  • Why it matters: When you truly understand your customers, you can create better experiences for them. It’s the difference between guessing what they want and knowing exactly what to offer.
  • What to do now: If you’re drowning in data but can’t use it effectively, it’s time to explore a CDP. Look for one that integrates with your existing tools to make adoption seamless. 

3. Privacy-first marketing is here to stay

With new data protection regulations (like GDPR and CCPA) and a cookieless world, marketers are being forced to rethink how they collect and use customer data. This shift isn’t just about compliance—it’s about earning trust. And when 79% of Gen Z find it important to trust the brands they’re buying from, data security becomes a non-negotiable.

  • Why it matters: Customers are more likely to engage with brands they trust. By focusing on third-party cookie alternatives, first-party data, and being transparent about how you use them, you can strengthen those relationships.
  • What to do now: Interactive quizzes, loyalty programs, influencer marketing, and email sign-ups are all great ways to collect data directly from customers while offering them value in return. Start building your first-party data strategy today. The sooner you adapt, the easier it will be to stay ahead of competitors.

3. Automation is freeing up your time

We all have tasks that eat up hours but don’t require a lot of creativity. That’s where automation shines, driving the future of marketing technology. Whether it’s scheduling emails, running reports, or managing ad bids, automation tools can handle the grunt work so you can focus on big-picture strategy.

  • Why it matters: Automation saves you time and ensures nothing slips through the cracks. Plus, it makes scaling your efforts a lot easier.
  • What to do now: Take a hard look at your daily tasks. If it’s repetitive and rules-based, it’s probably something that you can automate. For example, you can implement chatbots that answer customer questions instantly, use generative AI to help with content creation, or use automated ad bidding systems that optimize performance without your constant oversight.

4. AR and VR are creating new ways to connect

Augmented reality (AR) and virtual reality (VR) aren’t just gimmicks—they’re powerful tools for engaging customers in unique and memorable ways.

  • Why it matters: Immersive customer experiences help buyers visualize your product or service in a way static ads can’t. The opportunity becomes especially valuable if you’re a direct-to-customer (DTC) brand with no physical outlet.
  • What to do now: Consider how AR or VR could fit into your marketing strategy. It might not be a fit for everyone, but if you sell physical products or have a visually compelling offering, it’s worth exploring. For example, beauty brands can use AR for virtual try-ons, while real estate companies can offer VR tours to potential buyers.

Building a future-proof strategy with the right MarTech tools 

Investing in the right marketing trends and tools today sets you up for success tomorrow. Here’s how to do it.

1. Define your goals

Start by asking: What do I want my marketing tools to do? Are you focused on improving lead generation, enhancing customer retention, or driving brand awareness? Your overarching business goals should drive your decisions.

2. Evaluate scalability and integration

Your business will evolve, and your marketing technology tools need to keep up. Look for solutions that integrate easily with your current systems and can scale as your needs change. 

For example, Keen offers more than 275 integrations and allows you to request more if your specific tools are not on the list.

3. Focus on privacy and security

Customers won’t stay with your brand if they don’t trust you. Make sure your tools are compliant with the latest regulations and prioritize data protection.

4. Don’t overcomplicate your MarTech stack

While it’s tempting to invest in every new tool, focus on solutions that meet your immediate needs without overcomplicating your technology stack. A balanced approach keeps you prepared for the future without overwhelming your team.

5. Continuously learn and innovate 

Stay agile in a changing landscape. Agile marketing allows you to pivot strategies as MarTech trends shift, ensuring they stay relevant. For example, when cookie deprecation impacted tracking, agile marketers quickly adopted first-party data strategies to maintain targeting capabilities.

Embrace a test-and-learn culture—after all, experimentation is key to innovation. Scenario-based planning, A/B testing, and pilot campaigns allow you to test new tools and strategies on a small scale before making larger investments.

6. Collaborate across teams 

Maximizing MarTech’s potential requires cross-functional collaboration. Marketing, sales, and IT teams must work together to ensure seamless tool integration and strategic alignment. According to Adobe’s State of Marketing Automation in the Age of AI report, 98% and 94% of B2B marketing leaders, respectively, find that CDP and CRM integrations of a marketing automation technology are “very important.” So, make sure you can easily integrate the different tools in your stack.

Tips to get buy-in from leadership for AI-powered MarTech

Introducing new technology can feel like an uphill battle, especially when budgets are tight or teams are resistant to change. Here’s how to make the case for AI-powered tools:

1. Speak the language of ROI

Executives care about numbers. Demonstrate how AI tools like Keen reduce costs, improve efficiency, and drive measurable marketing ROI. Show, for example, how predictive analytics can forecast revenue and optimize budget allocation for better returns.

Keep learning: How to use technology to make more profitable decisions

2. Highlight success stories

Share case studies or examples of similar companies in your industry that have successfully implemented AI-powered MarTech. Concrete results, such as a 30% reduction in CAC or a 20% boost in ROI, are hard to argue against.

3. Address common concerns

Ease of adoption, integration challenges, and data security are the most common objections. Clearly outline how the tool integrates with existing systems and highlight its robust security features.

4. Start with a pilot program

Propose a limited implementation to test the tool’s effectiveness. For instance, use the platform for a single campaign to showcase its impact before scaling up your AI initiatives.

Step into the future of MarTech with Keen

The future of marketing technology is both exciting and full of opportunity. 

By embracing marketing trends, building a strong MarTech stack, and staying flexible, you can turn today’s challenges into tomorrow’s opportunities.

AI-driven platforms like Keen are leading the charge with Bayesian MMM, a powerful Marketing Elasticity Engine (MEE), and more. The question is no longer whether to embrace MarTech—it’s how quickly you can adopt it to stay ahead.

Ready to implement the best trends in marketing technology? Start your free trial today and take your strategy into the future.

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